Order Management

The Orders section is where you view, process, and manage all customer orders. You can track order status, add shipping details, and download documents like invoices and shipping labels.

Viewing Orders

Go to Admin > Orders to see a list of all orders. The listing page includes:

• Search — Find orders by order number, customer name, or email
• Status filter — Show only orders with a specific status
• Pagination — Orders are displayed 15 per page, sorted by most recent first

Each row shows:

• Order number
• Customer name
• Number of items
• Order total
• Current status
• Date placed

Order Detail View

Click on any order to see its full details. The order detail page shows:

Customer Information

• Customer name and email
• Shipping address
• Billing address (if different)

Order Items

• Product name and variant details
• Quantity ordered
• Unit price and line total
• HSN code (if applicable)

Order Summary

• Subtotal
• Shipping cost
• Discount amount (if a coupon was applied)
• Tax
• Order total

Payment Information

• Payment method (Razorpay, Stripe, PayPal, or COD)
• Payment status
• Transaction details

Order Status Workflow

Each order progresses through a series of statuses. Here is the typical flow:

Pending → Confirmed → Shipped → In Transit → Delivered

Status	Meaning
Pending	Order has been placed but not yet confirmed by you
Confirmed	You have accepted and confirmed the order
Shipped	The order has been handed to a courier/shipping provider
In Transit	The package is on its way to the customer
Delivered	The customer has received the order
RTO	Return to Origin — the package was returned (delivery failed)
Cancelled	The order has been cancelled

TIP

Cash on Delivery (COD) orders are automatically set to Confirmed status when placed. Online payment orders start as Pending until the payment is verified.

Updating Order Status

1. Go to Admin > Orders
2. Click on the order you want to update
3. Select the new status from the dropdown
4. If you are marking the order as Shipped, you can enter:
   • Tracking Number — The shipment tracking ID from your courier
   • Tracking URL — A link where the customer can track their package
5. Click Update Status

When you update an order's status:

• The customer receives an email notification about the status change
• If a tracking number is provided, it is included in the notification email
• The timestamp is automatically recorded (delivered_at for delivered orders, cancelled_at for cancelled orders)

WARNING

Be careful when cancelling orders. This action records the cancellation time. If the customer paid online, you may need to process a refund through your payment gateway's dashboard.

Downloading Documents

For each order, you can download three types of PDF documents:

Invoice

Click Download Invoice to generate a PDF invoice containing:

• Your store details and logo
• Customer billing information
• Itemized product list with prices, HSN codes, and quantities
• Order totals (subtotal, tax, shipping, discount, total)
• QR code for quick reference

Shipping Label

Click Print Label to generate a shipping label PDF with:

• Sender (your store) address
• Recipient (customer) address
• Order number
• Barcode (Code 128 format) for scanning

Packing Slip

Click Print Packing Slip to generate a packing slip PDF with:

• Order details
• List of items to pack with quantities

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These PDF documents are generated on the fly. You do not need to install any additional software — they work right out of the box.

Order Notifications

Shop Craft automatically sends email notifications to customers at key points:

Event	Notification
Order placed (COD)	Order Confirmation email
Payment verified (online)	Order Confirmation email
Status changed	Order Status Changed email with tracking info (if available)

These notifications are sent to the customer's registered email address. Make sure your Email/SMTP settings are configured for notifications to work.

Next Steps

• Customers — View customer details and order history
• Transactions — Track payment transactions for orders