Customer Management

The Customers section lets you view and manage all the customer accounts on your store. Customers are people who register on your storefront to make purchases.

Viewing Customers

Go to Admin > Customers to see a list of all registered customers. The listing page includes:

• Search — Find customers by name, email, or phone number
• Pagination — Customers are displayed 15 per page, sorted by most recent first

Each row shows:

• Customer name
• Email address
• Number of orders placed
• Registration date

Customer Detail View

Click on a customer's name to view their full profile. The detail page shows:

Customer Information

• Full name
• Email address
• Phone number
• Account creation date
• Total number of orders

Order History

A paginated list of all orders placed by this customer, showing:

• Order number
• Order total
• Status
• Date placed

Click on any order to go to the Order detail page.

TIP

The customer detail page gives you a complete picture of a customer's relationship with your store. Use the order history to understand their purchase patterns and preferences.

Editing a Customer

1. Go to Admin > Customers
2. Click the Edit button on the customer you want to modify
3. Update the customer's details:
   • Name — The customer's full name
   • Email — Their email address (must be unique)
   • Phone — Their phone number (optional)
4. Click Save

WARNING

Changing a customer's email address will affect their ability to log in. Make sure the customer is aware of the change. They will need to use the new email to sign in.

Deleting a Customer

1. Go to Admin > Customers
2. Click the Delete button on the customer
3. Confirm the deletion

DANGER

Deleting a customer removes their account permanently. Their past orders will remain in the system for your records, but the customer will no longer be able to log in or access their order history. This action cannot be undone.

How Customer Accounts Work

Customers create their accounts on your storefront through a registration popup. They do not need to visit a separate registration page. Here is how the customer experience works:

1. A customer visits your store and clicks "Sign In" or adds an item to cart
2. A popup appears where they can register (name, email, password) or log in
3. Once registered, they can:
   • Save multiple shipping addresses
   • View their order history
   • Track order status
   • Manage their wishlist
   • Reset their password if they forget it

TIP

Customers receive a Welcome Email when they register. Make sure your Email/SMTP settings are configured so this notification is delivered.

Customers vs. Users

Shop Craft has two separate account systems:

Account Type	Purpose	Login URL
Customers	Storefront buyers who shop on your store	Your store homepage (popup modal)
Users	Admin and staff members who manage the store	/admin/login

These are completely separate. A customer account cannot access the admin panel, and an admin/staff user account cannot place orders on the storefront.

Next Steps

• Orders — View and manage orders placed by customers
• Transactions — See payment records for customer orders