Getting Support

If you have tried the troubleshooting guides and still need help, the Shop Craft support team is here to assist you.

Before Contacting Support

To help us resolve your issue as quickly as possible, please try these steps first:

1. Check the Common Issues page for your specific problem
2. Review the error log for specific error messages
3. Make sure your server meets the minimum requirements
4. Verify file permissions are set correctly

What to Include in Your Support Request

When you contact support, please include the following information. The more details you provide, the faster we can help:

Required Information

Information	Where to Find It
Purchase code	Your order confirmation email (format: SC-XXXX-XXXX-XXXX-XXXX)
Error message	The exact error text, or a screenshot of the error
PHP version	cPanel > Select PHP Version
Hosting provider	The company you host your website with (e.g., Hostinger, GoDaddy)

Helpful Additional Details

These are optional but help us diagnose your issue faster:

• Steps to reproduce — What exactly did you do before the error appeared?
• When it started — Did it work before? What changed?
• Error log excerpt — The last 20-30 lines from storage/logs/laravel.log
• Browser and device — Which browser are you using? Desktop or mobile?
• Screenshots — A picture of the error is worth a thousand words

How to Take a Good Screenshot

• Capture the full browser window so we can see the URL bar and the error message
• If the error has a long message, scroll down and capture the entire text
• On Windows: press Win + Shift + S to use the Snipping Tool
• On Mac: press Cmd + Shift + 4 to select an area to capture

How to Find Your Error Log

The error log contains detailed information about what went wrong. Here is how to access it:

1. Open cPanel > File Manager
2. Navigate to your Shop Craft directory
3. Open storage > logs
4. Click on laravel.log and select View or Edit
5. Scroll to the bottom of the file — the most recent errors are at the end
6. Copy the last 20-30 lines and include them in your support request

Large Log File?

If the log file is very large, you do not need to send the entire file. Just copy the most recent entries (last 20-30 lines) that are relevant to your issue. Look for entries with today's date and the word "ERROR" or "Exception."

Contact Channels

Email Support

For technical support, send an email to the address provided with your purchase. Include all the information listed above.

You can also reach us at:

• General inquiries: info@shopcraft.in
• Sales questions: sales@shopcraft.in

Website

Visit our website for the latest documentation, updates, and announcements:

• Website: shopcraft.in
• Contact form: shopcraft.in/contact

What We Can Help With

We Can Help With	We Cannot Help With
Installation problems	Custom code modifications
Configuration issues	Third-party theme/plugin bugs
Payment gateway setup	Hosting provider issues
License activation	General web design questions
Bug reports	SEO or marketing advice
Theme and plugin uploads	Database administration

Custom Development

If you need custom modifications, theme development, or integrations beyond what Shop Craft provides out of the box, ask us about our custom development services.

Response Times

We aim to respond to all support requests within 24-48 business hours. Complex issues may take longer to investigate and resolve.

Speed Up Your Resolution

The more information you include in your initial request, the faster we can help. A support request with a clear description, error log excerpt, and screenshots can often be resolved in a single response — saving you days of back-and-forth.